Cancellation policy

🧾 PURCHASE OPTIONS & CANCELLATION POLICY

Cardboard Vault

Overview

This policy outlines the purchase options available at Cardboard Vault and the conditions under which orders, bookings, or services may be cancelled.

By completing a purchase with Cardboard Vault, whether online, in store, or through third-party platforms, you agree to this policy in conjunction with our Terms of Service, Returns & Refunds Policy, and Shipping Policy.

Purchase Options

Cardboard Vault offers the following purchase options:

  • In-store purchases

  • Online purchases via our website

  • Rip & ship purchases (via Whatnot, eBay, or direct arrangements)

  • Pre-orders

  • Event tickets and entry fees

All purchases are subject to availability and confirmation of payment.

Order Confirmation

  • Orders are considered confirmed once payment has been successfully processed

  • A confirmation email or platform notification will be issued where applicable

  • Cardboard Vault reserves the right to cancel or refuse orders due to stock availability, pricing errors, or suspected fraud

Cancellation Policy – Standard Orders

Before Dispatch

If your order has not yet been processed or dispatched, you may request a cancellation by contacting us as soon as possible.

  • Cancellation requests are not guaranteed once processing has begun

  • Approved cancellations may be refunded or issued as store credit at our discretion

  • Transaction or platform fees may be deducted where applicable

After Dispatch

Once an order has been dispatched:

  • It cannot be cancelled

  • Returns are subject to our Returns & Refunds Policy

Cancellation Policy – Rip & Ship Purchases

For rip & ship purchases (via Whatnot, eBay, or direct):

  • Orders cannot be cancelled once the break has commenced

  • Once products are opened live, the purchase is final

  • Cancellation requests after participation will not be accepted

Any shipping holds or bulk shipping requests must be arranged prior to participation.

Cancellation Policy – Pre-Orders

  • Pre-orders require full payment unless stated otherwise

  • Pre-orders are non-cancellable and non-refundable

  • Release dates are estimates and subject to supplier delays

  • Allocation quantities may change due to supplier adjustments

If a pre-ordered product is cancelled by the supplier, Cardboard Vault will issue a refund or store credit.

Cancellation Policy – Events & Bookings

  • Event tickets and entry fees are non-refundable

  • Cancellations by attendees are not eligible for refunds or credits

  • If an event is cancelled by Cardboard Vault, customers will receive a refund or store credit

Change of Mind

Cardboard Vault does not accept cancellations or refunds for change-of-mind purchases, including but not limited to:

  • Incorrect selections

  • Pull outcomes

  • Market value changes

  • Personal preference

This does not affect your rights under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Customers are entitled to remedies for products with major faults or where goods are not as described, as outlined in our Returns & Refunds Policy.

Platform-Specific Purchases

Purchases made through third-party platforms (including Whatnot and eBay) are also subject to:

  • The platform’s own terms and conditions

  • Cardboard Vault’s policies where applicable

Where there is a conflict, the Australian Consumer Law will prevail.

Refusal of Cancellations

Cardboard Vault reserves the right to refuse cancellation requests where:

  • Processing or fulfilment has commenced

  • The purchase involves randomised or opened products

  • The request falls outside this policy

  • The request is abusive or fraudulent

Contact Us

For cancellation enquiries, please contact:
📧 contact@cardboardvault.au