Privacy policy

🔐 PRIVACY POLICY

Cardboard Vault

Last updated: 8 January 2026

1. Overview

Cardboard Vault operates this store and website, including all related content, features, products, and services (the Services), to provide customers with a premium shopping experience for trading cards and tabletop collectibles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our Services, including when you browse our website, make a purchase, participate in rip & ship services, attend events, or communicate with us.

Cardboard Vault is powered by Shopify, which enables us to provide these Services. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy governs the handling of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

“Personal information” means information that identifies, or can reasonably be linked to, an individual.

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Transaction & Payment Information

  • Purchase history

  • Payment method details (processed securely by third-party providers)

  • Order confirmations and shipping details

Account Information

  • Account login credentials

  • Preferences and settings

Communications

  • Emails, messages, or enquiries sent to us

  • Customer support interactions

Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Website usage and interaction data

We do not collect or store full payment card details. Payment information is handled securely by trusted third-party payment processors.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place orders, create an account, contact us, or participate in services

  • Automatically through cookies and similar technologies when you use our website

  • From service providers who support our operations (e.g. payment processors, shipping providers)

  • From third-party platforms such as Shopify, Whatnot, and eBay when you transact with us through those services

4. How We Use Personal Information

We use personal information to:

Provide & Improve Services

  • Process orders and payments

  • Fulfil shipping and delivery

  • Manage accounts and preferences

  • Provide customer support

  • Improve website performance and user experience

Marketing & Communications

  • Send order updates and service notifications

  • Send marketing communications where permitted by law

  • Display relevant promotions or advertisements

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

Security & Fraud Prevention

  • Detect and prevent fraudulent activity

  • Protect customers, staff, and the integrity of our Services

Legal & Compliance Purposes

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our Terms, policies, and legal rights

5. Disclosure of Personal Information

We may disclose personal information to:

  • Shopify, which hosts our website and supports transactions

  • Service providers such as payment processors, shipping carriers, analytics providers, and IT services

  • Marketing partners, where permitted, to support advertising and promotions

  • Legal or regulatory authorities, where required by law

  • Business partners or successors, in the event of a business transaction (e.g. sale or restructure)

We do not sell personal information.

6. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the platform services.

Some information may be processed or stored outside Australia. Shopify handles such information in accordance with its own privacy practices.

For more information, visit:
👉 https://privacy.shopify.com

7. International Data Transfers

Your personal information may be stored or processed outside Australia, including by Shopify and its service providers.

Where applicable, we rely on recognised safeguards to ensure personal information is protected in accordance with applicable privacy laws.

8. Children’s Privacy

Our Services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

9. Security & Data Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

No system is completely secure, and we cannot guarantee absolute security. Customers should avoid sending sensitive information through unsecured channels.

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

10. Your Rights (Australia)

Australian Privacy Rights

Cardboard Vault complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You may request:

  • Access to the personal information we hold about you

  • Correction of inaccurate or outdated information

Requests can be made by contacting us using the details below.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at:
👉 https://www.oaic.gov.au

11. Marketing Preferences

You may opt out of marketing communications at any time.
Transactional emails (such as order confirmations) will still be sent where required.

12. Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal obligations.

The most current version will always be published on our website.

14. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Cardboard Vault
📧 contact@cardboardvault.au
📍 184 Dunnings Rd, Point Cook, VIC 3030, Australia